[SPECIAL NOTICE] Please read the "Rewardo Privacy Policy" carefully (especially the content in bold) and confirm that you understand our rules for processing your personal information. If you have any questions during reading, you can contact our customer service for consultation. If you do not agree with any terms, you should immediately stop accessing Rewardo. To access this privacy policy again, please click: "My" - "Settings" button in the upper right corner - About Us - Rewardo Privacy Policy.
PT FANLI DIGITAL COMMERCE ("kami", melalui merek layanan Rewardo) menghormati privasi Anda dan melindungi data pribadi sesuai Kebijakan Privasi ini. Saat Anda menggunakan produk dan/atau layanan kami, kami dapat mengumpulkan dan menggunakan informasi terkait Anda. Melalui Kebijakan Privasi ini, kami menjelaskan cara mengumpulkan, menggunakan, menyimpan, membagikan, mentransfer, serta cara Anda mengakses, memperbarui, menghapus, dan melindungi informasi tersebut.
Kebijakan ini membantu Anda memahami hal-hal berikut:
1. Cara kami mengumpulkan dan menggunakan data pribadi Anda
2. Cara kami menggunakan teknologi Cookie
3. Cara kami membagikan, mentransfer, dan mengungkapkan data pribadi Anda
4. Cara kami melindungi dan menyimpan data pribadi Anda
5. Cara Anda mengelola data pribadi
6. Perlindungan informasi anak di bawah umur
7. Pemberitahuan dan revisi
8. Cara menghubungi kami
Kebijakan Privasi ini terkait erat dengan layanan Rewardo yang Anda gunakan and the various business functions included in these services (hereinafter collectively referred to as "our products and/or services"). We hope that you will carefully read and confirm that you have fully understood the content stated in this policy before using our products and/or services, and allow you to make choices you consider appropriate according to the guidance of this privacy policy. For the relevant terms involved in this privacy policy, we try to use concise and concise expressions for your better understanding. Your use of or continued use of our products and/or services after we update this privacy policy (we will promptly notify you of updates) means that you agree to the content of this privacy policy (including updated versions) and agree that we collect, use, store and share your relevant information according to this privacy policy.
If you have any questions about this privacy policy or related matters, you can call our layanan pelanggan (support@rewardo.id) to contact customer service, or you can contact online customer service through the Rewardo APP or PC official website www.rewardo.id (PT FANLI DIGITAL COMMERCE).
I. CARA KAMI MENGUMPULKAN DAN MENGGUNAKAN DATA PRIBADI ANDA
Data pribadi adalah informasi various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person. The personal information involved in this privacy policy includes: basic information (including personal name, birthday, gender, address, personal phone number, email address); personal identity information (including ID card, military officer certificate, passport, driver's license); facial features; network identity identification information (including system account, IP address, email address and passwords, passwords, password protection answers related to the above); personal property information (transaction and consumption records, as well as balance, F coins, coupon virtual property information); personal Internet browsing records (including website browsing records, software usage records, click records); personal commonly used device information (including hardware model, device MAC address, operating system type, software list unique device identification code (such as IMEI/android ID/IDFA/OPENUDID/GUID, ssid, bssid, SIM card IMSI information); personal location information (including travel information, precise positioning information, latitude and longitude);
Data pribadi sensitif adalah informasi personal information that may endanger personal and property safety once leaked, illegally provided or abused, and is very likely to cause damage to personal reputation, physical and mental health or discriminatory treatment. The personal sensitive information involved in this privacy policy includes: your property information (including transaction records and Rewardo balance, F coins, coupon virtual property information); facial recognition features; personal identity information (including ID card, military officer certificate, passport, driver's license, household registration book); network identity identification information (including account name, account nickname, email address and passwords and password protection questions and answers related to the above); other information (including address book, personal phone number, mobile phone number, travel information, web browsing records, precise positioning information).
We will only collect and use your personal information for the following purposes:
(A) Situations where you must authorize us to collect and use your personal information
Our products and/or services include core business functions and additional functions. Our products and/or services include some core functions, which include the functions necessary to realize online shopping, the functions necessary to improve our products and/or services, and the functions necessary to ensure transaction security. We may collect, store and use the following information related to you to realize these functions. If you do not provide relevant information, you will not be able to enjoy the products and/or services we provide. These functions include:
1. Functions necessary to realize online shopping
(1) User registration
You first need to register a Rewardo account to become a Rewardo user. When you register, you need to provide us with at least the Rewardo account name you plan to use, password, and your mobile phone number. We will verify whether your identity is valid by sending SMS verification codes. You can modify and supplement your nickname, gender, birthday, avatar and your real-name verification related information. This information belongs to your "account information". The account information you supplement will help us provide you with personalized product recommendations and a better shopping experience, but if you do not provide this supplementary information, it will not affect the basic functions of your online shopping.
(2) Product information display and search
In order to help you quickly find the products you need, we may collect your device information when using our products and/or services (including device name, MAC address information, device model, device identification code, operating system and application version, language settings, resolution, service provider network ID (PLMN), SIM card serial number (ICCID), hardware serial number), browser type to provide you with the optimal way to display product information. We will also use your above personal information to continuously improve and optimize the above functions.
You can also accurately find the products or services you need through search. We will retain your search content to facilitate your repeated input or to show you products related to your search content. Please note that your search keyword information cannot identify your identity alone and does not belong to your personal information. We have the right to use it for any purpose; only when your search keyword information is used in combination with your other information and can identify your identity, during the combined use period, we will treat your search keyword information as your personal information and process and protect it together with your search history according to this privacy policy.
(3) Customer service and after-sales functions
Our phone customer service and after-sales functions will use your account information and order information.
To ensure the security of your account, our call center customer service and online customer service will use your account information to verify your identity with you. When you need us to provide customer service and after-sales service related to your order information, we will query your order information. You may provide other information beyond the above information when communicating with our customer service personnel, such as when you ask us to change the delivery address, contact person or contact phone number.
2. Functions necessary to improve our products and/or services
We may collect your order information, browsing information, and your interests for data analysis to display product or service information that interests you; provide you with personalized services or content; or display products you might want to find when you search. If you do not want to be affected by personalized content, you can choose to browse and find product services by category on the product display page; we also provide you with products and services that are not personalized for personal preferences in the app.
Our app may contain Webview for displaying web content. When you use Webview, we may collect your accessibility function list and accessibility language settings to provide you with better accessibility and support services. This information will only be used to improve the accessibility of our app and will not be shared with third parties.
3. Functions necessary to ensure transaction security
In order to improve the security of the system when you use our products and/or services, more accurately prevent phishing website fraud and protect account security, we and our cooperative service providers may collect, analyze, and process your browsing information, order information, commonly used software information, device information, and MAC address information to judge your account risk, and may record some links we consider risky ("URL"); we and our cooperative service providers may collect your device information, MAC address information, and software installation list information for analysis, traffic statistics and risk investigation.
4. In order to ensure your normal use of our services, maintain the normal operation of basic functions, optimize product performance based on your device terminal and network status, improve your user experience and ensure your account security, we will collect your mobile phone number, device name, device type, device model and version, operating system, system attributes, IP address, operator information, Wi-Fi status/parameters, device identifiers such as IMEI, IMSI, MAC address, Android ID, UAID, hardware serial number, MEID, Open UDID, IDFV, OAID, ICCID, application ID, network type, sensor information and other comprehensive device parameters and system information formed identifiers, mobile application lists and other software and hardware characteristic information, operating system and application version, language settings, resolution, service provider network ID (PLMN), IP address, browser type, etc.
(B) Situations where you can choose whether to authorize us to collect and use your personal information
1. In order to make your shopping more convenient or more fun, thereby improving your online shopping experience on Rewardo, the following additional functions may collect and use your personal information. If you do not provide this personal information, you can still shop online, but you may not be able to use these additional functions that can bring you shopping fun or need to repeatedly fill in some information when purchasing certain products. These additional functions include:
(1) Personalized recommendation function based on location information: We will collect your location information (we only collect your current geographical location, but will not combine your location information from different time periods to judge your travel trajectory) to judge your location and automatically recommend products or services that can be purchased in your area. For example, recommend the nearest optional hotel to you.
(2) Additional functions based on image upload: You can upload your photos on Rewardo to realize photo shopping functions and order sharing and evaluation functions. We will use the photos you upload to identify the products you need to purchase or use evaluations containing the images you upload.
(3) Additional functions based on camera/camera: You can use this function to take photos or videos for product and service evaluation, sharing or setting account avatars after enabling camera/camera permissions.
(4) Additional services based on calendar: After you enable our permission to read/write your calendar, we will collect your calendar information to provide you with shopping, promotional activities or benefit-related records and reminders. Please note that we will only read your shopping-related calendar information in the above situations.
(5) Additional functions based on local storage: In order to provide better services, we need to record relevant information to your phone's external memory during system operation, and you need to enable the permission to read/write your storage. You can also turn off this permission in system settings.
(6) As a Rewardo member, in order to better provide you with various services. We will provide you with various member marketing value-added services for physical or virtual e-commerce, insurance, finance, education, etc. This includes but is not limited to sending notifications about new game launches, game figures and their peripherals, offline activities, exclusive customer service activities, account value preservation insurance, etc. Third-party products and services, including but not limited to: Internet services, food and catering, sports, music, movies, television, live performances and other arts and entertainment, books, magazines and other publications, clothing and accessories, jewelry, cosmetics, personal health and hygiene, electronics, collectibles, household utensils, electrical appliances, home decoration and furnishings, pets, automobiles, hotels, transportation and tourism, banking, insurance and financial services, online education, and other products and services we think may be relevant to you.
(7) In addition, we may also provide you with commercial information about services, functions or activities that may interest you through SMS, video SMS, email, AIM messages, Yuexin, 5G messages, smart SMS, quick applications, smart phone taskbar push, WeChat voice, personal WeChat customer service addition, enterprise WeChat voice, enterprise WeChat customer service addition, DingTalk voice, programmatic advertising, network phone or phone. If you do not want to receive our commercial information, you can unsubscribe through the unsubscribe method in channels such as mobile phone SMS.
(8) In order to better provide you with customized services (such as showing or recommending virtual and physical products with higher relevance), we and affiliated companies will, with your consent to this privacy clause, entrust third-party institutions to conduct feature analysis and user profiling based on your collected personal information (such as mobile phone number, browser model, log information, browsing records, etc.) (third parties include cloud vendors such as Tencent Cloud, Volcano Engine, Alibaba Cloud, Baidu Cloud or other capable algorithm service providers; China Mobile, China Unicom, China Telecom and their subsidiaries; other virtual operators;), risk traffic screening, joint modeling, federated learning and other big data cooperation to achieve the purpose of optimizing related marketing service experience. In order to better provide you with services, this application and third-party institutions will provide you with information that interests you by using your personal information (including personal information such as APP usage behavior and communication behavior owned by third-party institutions), including but not limited to sending you product and service information, or sharing information with partners of this application to send you information about their products and services.
2. The above additional functions may require you to enable access permissions to your geographical location (location information), photo album (image library), camera/camera, microphone, calendar, and storage in your device to realize the collection and use of information involved in these functions. You can decide to turn these permissions on or off at any time (we will guide you to complete the settings in your device system). Please note that enabling these permissions means you authorize us to collect and use this personal information to realize the above functions. Closing permissions means you cancel these authorizations, and we will no longer continue to collect and use your personal information and cannot provide you with the above functions corresponding to these authorizations. Your decision to close permissions will not affect the processing of personal information previously based on your authorization. In addition, we may also need you to enable other access permissions of the device in related business functions. The detailed permissions and usage purposes are as follows:
(1) android.permission.INTERNET (Internet access permission): Realize application networking
(2) android.permission.ACCESS_WIFI_STATE (Get WiFi status permission): Monitor network changes and prompt users about current network environment
(3) android.permission.ACCESS_NETWORK_STATE (Get network status permission): Monitor network changes and prompt users about current network environment
(4) android.permission.VIBRATE (Use vibration permission): Allow phone vibration
(5) android.permission.WAKE_LOCK (Wake lock permission): Allow programs to continue running background processes after the phone screen is turned off and keep the screen awake
(6) android.permission.RESTART_PACKAGES (End system task permission): Restart application
(7) android.permission.MODIFY_AUDIO_SETTINGS (Modify sound settings permission): Modify global audio settings, such as adjusting volume and speakers for output
(8) android.permission.SYSTEM_ALERT_WINDOW (Floating window permission): Watch live broadcasts and short video floating window playback
(9) android.permission.ACCESS_BACKGROUND_LOCATION (Support background access location permission): Maintain continuous positioning capability
(10) android.permission.GET_TASKS (Get task information permission): Allow applications to get currently or recently running applications
(11) android.permission.CHANGE_WIFI_STATE (Change WiFi status permission): Allow applications to change WiFi status
(C) You are fully aware that in the following situations, we do not need to obtain your authorization and consent to collect and use personal information:
1. Related to national security and national defense security;
2. Related to public safety, public health, and major public interests;
3. Related to criminal investigation, prosecution, trial and judgment execution;
4. For maintaining the major legitimate rights and interests of personal information subjects or other individuals such as life and property, but it is difficult to obtain the consent of the person;
5. The collected personal information is voluntarily disclosed to the public by the personal information subject;
6. Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
7. Necessary for signing contracts according to your requirements;
8. Necessary for maintaining the safe and stable operation of the provided products and/or services, such as discovering and handling failures of products and/or services;
9. Necessary for legal news reports;
10. Academic research institutions conduct statistics or academic research based on public interests, and when providing academic research or descriptive results to the outside world, the personal information contained in the results is de-identified;
11. Other situations stipulated by laws and regulations.
(D) Situations where we obtain your personal information from third parties
We may obtain your authorized shared account information (avatar, nickname) from third parties, and after your consent, bind your third-party account with your Rewardo account, so that you can directly log in and use our products and/or services through your third-party account. We will use your personal information under the premise of complying with relevant laws and regulations after confirming the legality of the personal information source according to the agreement with third parties.
(E) Rules for using your personal information
1. We will use the collected personal information according to the agreement of this privacy policy and to realize the functions of our products and/or services.
2. After collecting your personal information, we will de-identify the data through technical means, and the de-identified information will not be able to identify the subject.
3. Please note that all personal information you provide when using our products and/or services will continue to authorize us to use during your use of our products and/or services, unless you delete it or refuse our collection through system settings. When you cancel your account, we will stop using and delete your personal information.
4. We will conduct statistics on the use of our products and/or services, and may share these statistical information with the public or third parties to show the overall usage trends of our products and/or services. However, these statistical information does not contain any of your identity identification information.
5. When we display your personal information, we will desensitize your information by including content replacement and anonymous processing to protect your information security.
6. When we want to use your personal information for other purposes not specified in this policy, or use information collected for specific purposes for other purposes, we will seek your consent in advance through the form of your active check.
For the detailed list of personal information we collect, you can click to view. To copy your personal information, please click: "My" - "Settings" button in the upper right corner - Personal Information - "Export Personal Information" at the bottom, and then we will send a copy of your personal information to your designated email address.
II. CARA KAMI MENGGUNAKAN TEKNOLOGI COOKIE
1. In order to realize your personalized needs for online experience and make you get a more relaxed access experience. We will send one or more small data files called Cookies to your computer or mobile device. The Cookies designated to you are unique and can only be read by the Web server in the domain that publishes Cookies to you. We send you Cookies to simplify your repeated login steps, store your shopping preferences or products in your shopping cart and other data to provide you with shopping preference settings, help you optimize your selection and interaction with advertisements, help judge your login status and account or data security.
2. We will not use Cookies for any purpose other than those described in this privacy policy. You can manage or delete Cookies according to your preferences. You can clear all Cookies saved on your computer. Most web browsers automatically accept Cookies, but you can usually modify your browser settings to refuse Cookies according to your needs; in addition, you can also clear all Cookies saved in the software. But if you do this, you may need to manually change user settings every time you visit the Rewardo website, and all the corresponding information you previously recorded will be deleted, and it may have a certain impact on the security of the services you use.
III. CARA KAMI MEMBAGIKAN, MENTRANSFER, DAN MENGUNGKAPKAN DATA PRIBADI ANDA
(A) Sharing
1. We will not share your personal information with any company, organization or individual outside Rewardo, except in the following cases:
(1) With your explicit consent or authorization in advance;
(2) When it is necessary to provide according to applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements;
(3) Within the scope permitted by laws and regulations, when it is necessary to provide to maintain the interests, property or safety of Rewardo, Rewardo's affiliates or partners, you or other Rewardo users or the public from damage;
(4) Only by sharing your information can we realize the core functions of our products and/or services or provide the services you need;
(5) Handle disputes or controversies between you and others at your request;
(6) Provided in accordance with relevant agreements signed with you (including electronically signed agreements and corresponding platform rules) or other legal document agreements;
(7) Used for academic research;
(8) Used based on social public interests that comply with laws and regulations.
2. We may share your personal information with our affiliates. But we will only share necessary personal information and be bound by the purposes stated in this privacy policy. If our affiliates want to change the purpose of processing personal information, they will seek your authorization and consent again.
3. We may share your order information, account information, device information and location information with partners and other third parties to ensure the smooth completion of the services provided to you. But we will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and will only share the personal information necessary to provide services. Our partners have no right to use the shared personal information for any other purpose. Our partners include the following types:
(1) Suppliers of products or technical services. We may share your personal information with third parties that support our functions. This support includes providing supply or infrastructure technical services, logistics and distribution services, payment services, data processing, and security authentication for us. The purpose of sharing this information is to realize the core shopping functions of our products and/or services. For example, we need to share your order number and order amount with third-party payment institutions to confirm your payment instructions and complete payment; we use Youmeng to analyze user daily activity and statistical data; we use Aurora one-click login function, so you no longer need to manually enter your mobile phone number for registration.
(2) Third-party merchants. When you purchase products or services from third-party platforms through Rewardo, we need to share your order information and necessary information related to transactions with third-party merchants to realize your need to purchase products or services from their specific platforms and enable them to complete subsequent after-sales services. For example, we share your order information with JD.com to provide you with after-sales service.
(3) Partners who entrust us to promote. Sometimes we represent other companies to provide promotional services to user groups using our products and/or services. We may use your personal information and indirect user profiles formed by your non-personal information collection to share with partners who entrust us to promote ("entrusting parties"), but we will only provide these entrusting parties with information about the coverage and effectiveness of promotions, and will not provide your personal identity information, or we will aggregate this information so that it does not identify you personally. For example, we can inform the entrusting party how many people saw their promotional information or purchased the entrusting party's products after seeing this information, or provide them with statistical information that cannot identify individuals to help them understand their audience or customers.
(4) In order to enable you to receive information push, share information on third-party platforms, play videos and other necessary functional purposes, our application will embed partner SDK applications. It should be noted that SDKs mainly for message push functions will send broadcasts through the system at a certain frequency to wake up application self-start or associated startup behavior, which is necessary to realize push functions and services. For the names, functions, and categories of personal information collected by these third-party SDKs, please click to view. Related as follows:
1) Alipay:
Business scenario: Provide third-party payment and social sharing services
Information collected: Device model, IP address, device software version information, device identification code, device identifier, location, network usage habits, device-related application information and other logs related to payment services
SDK vendor information: Alipay (China) Network Technology Co., Ltd.
2) WeChat SDK:
Business scenario: Authorization login, social sharing
Information collected: App information, device identification information (IMEI/Mac address)
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
3) openinstall:
Business scenario: Scene restoration
Information collected: Device brand, device model, operating system version, IP address, clipboard: for data statistics and analysis, Android ID, device serial number (SerialNumber), device sensors (gyroscope sensor, acceleration sensor, gravity sensor, sensor quantity), local storage permission: for data statistics cheating monitoring
SDK vendor information: Shenzhen Fenmiao Network Technology Co., Ltd.
4) Alibaba Baichuan:
Business scenario: Realize shopping, order following and other e-commerce related businesses
Information collected: Device model, IP address, device software version information, device identification code, device identifier, location, network usage habits, device-related application information and operation logs
SDK vendor information: Zhejiang Taobao Network Co., Ltd., Taobao (China) Software Co., Ltd.
5) Youmeng social sharing:
Business scenario: Multi-platform sharing, third-party login function
Information collected: SDK or API version, platform, application information, Android advertiser identifier, location and network status (WiFi, etc.), device information (may include device MAC address, IMEI, SIM card serial number, mobile phone serial number)
SDK vendor information: Beijing Youmeng Network Technology Co., Ltd.
6) Gaode Map:
Business scenario: Provide location service capabilities
Information collected: Network status, location information, network device hardware address MAC, application package name, terminal system version number
SDK vendor information: Gaode Software Co., Ltd.
7) Pangolin:
Business scenario: Provide advertising traffic statistics related services
Information collected: Hardware model, operating system version number, International Mobile Equipment Identity (IMEI), network device hardware address MAC, IP address, software version number, network access method and type, operation logs
SDK vendor information: Beijing ByteDance Technology Co., Ltd.
8) Tencent Cloud IM SDK TIMPush:
Business scenario: Information push
Information collected: Device information (device model, device hardware status information, IP address, operating system version, network type), personal information (operation logs, text messages, voice, images, videos, files, nicknames, signatures, gender, birthday, IM account ID, friend relationships)
SDK vendor information: Tencent Cloud Computing (Beijing) Co., Ltd.
9) Aurora Authentication:
Business scenario: Mobile phone one-click login
Information collected: Anonymous user ID (OAID), device information, network information and location information, mobile phone number, ICCID, MEID, SIM card information, device serial number
SDK vendor information: Shenzhen Hexun Huagu Information Technology Co., Ltd.
10) Getui:
Business scenario: Mobile application message push cloud service solution
Information collected: Device information, application list information, network information and location-related information
SDK vendor information: Zhejiang Daily Interactive Network Technology Co., Ltd.
11) Tingyun:
Business scenario: App performance monitoring
Information collected: Android SDK collects the following device data: device manufacturer, device name, operating system version, IMEI number, MAC address, Android ID; user data: GPS information (requires GPS permission, collected by default, can be turned off), operator code, network connection type (Wifi or mobile network), network type (GPRS/EDGE/CDMA/HSDPA/HSUPA/HSPA, etc.)
SDK vendor information: Beijing Jidiao Network Co., Ltd.
12) Tencent IM:
Business scenario: Provide chat function
Information collected: Network connection type, network type
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
13) Tencent Live:
Business scenario: Provide live broadcast function
Information collected: Network connection type, network type
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
14) JD Kepler:
Business scenario: JD authorization login, add to shopping cart, evoke JD APP detail page
Information collected: Network and wifi information, mobile device information, network usage habits, device IP, other application information and operation logs
SDK vendor information: Beijing JD Century Trading Co., Ltd.
15) UnionPay:
Business scenario: UnionPay app payment
Information collected: Terminal language, terminal version, terminal resolution, terminal operating system name, terminal operating system version number, terminal model, time zone, networking method, baseband version, app package name, latitude, longitude, device communication number, merchant App package
SDK vendor information: China UnionPay Co., Ltd.
16) Huishang Mobile Payment:
Business scenario: App payment
Information collected: Terminal language, terminal version, terminal resolution, terminal operating system name, terminal operating system version number, terminal model, time zone, networking method, baseband version, app package name, latitude, longitude, device communication number, merchant App package
SDK vendor information: Huishang Bank Co., Ltd.
17) Miaozhen (third-party code):
Business scenario: Realize data monitoring and statistics of user click advertising behavior
Information collected: Device model, IP address, device software version information, device identification code, device identifier, location, network usage habits, device-related application information and operation logs
SDK vendor information: Beijing Miaozhen Information Consulting Co., Ltd.
18) Youmeng SDK:
Business scenario: Statistical analysis
Information collected: Anonymous user ID (OAID), device information (IMEI/Mac/Android ID/IDFA/OPENUDID/GUID/SIM card IMSI/geographical location)
SDK vendor information: Youmeng Tongxin (Beijing) Technology Co., Ltd.
19) QQ SDK:
Business scenario: Authorization login, social sharing
Information collected: App information, device identification information (IMEI/Mac address)
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
20) Sina Weibo SDK:
Business scenario: Authorization login, social sharing
Information collected: IMEI, MAC address, device serial number
SDK vendor information: Beijing Weimeng Chuangke Network Technology Co., Ltd.
21) China Unicom (Unicom one-click login):
Business scenario: Get mobile phone number for one-click login
Information collected: Mobile phone number, private network ipv4 address, private network ipv6 address
SDK vendor information: China United Network Communications Group Co., Ltd.
22) China Mobile (Mobile one-click login):
Business scenario: Get mobile phone number for one-click login
Information collected: IMSI, network type, network standard, device type, system version, clipboard, device version
SDK vendor information: China Mobile Communications Group Co., Ltd.
23) China Telecom (Telecom one-click login):
Business scenario: Get mobile phone number for one-click login
Information collected: Network type, network address, operator type, local mobile phone number, International Mobile Identity Code, SIM card quantity, mobile device type, mobile operating system, hardware manufacturer, screen size, screen resolution
SDK vendor information: China Telecom Group Co., Ltd.
24) Xiaomi Push:
Business scenario: Used for message push
Information collected: Device unique identification code, network status, network standard, device serial number
SDK vendor information: Xiaomi Technology Co., Ltd.
25) Huawei HMS-Core (Huawei Push, Huawei App Upgrade):
Business scenario: Used for message push
Information collected: Device unique identification code, device serial number
SDK vendor information: Huawei Technologies Co., Ltd.
26) Meizu Push:
Business scenario: Used for message push
Information collected: Current traffic card, anonymous user ID (OAID), IMSI, location information, device serial number
SDK vendor information: Huawei Technologies Co., Ltd.
27) Vivo Push:
Business scenario: Used for message push
Information collected: Anonymous user ID (OAID)
SDK vendor information: Vivo Mobile Communication Co., Ltd.
28) ColorOS Push:
Business scenario: Used for message push
Information collected: Anonymous user ID (OAID)
SDK vendor information: OPPO Guangdong Mobile Communication Co., Ltd.
29) Tencent X5:
Business scenario: Browser kernel upgrade and disable detailed control, judge whether Wi-Fi is connected, perform network optimization, trigger when user actively opens third-party web pages and the web page itself needs to locate position
Information collected: Device ID, IMEI, device information (device model, operating system, CPU type), Wi-Fi status and parameters, location information, nearby Wi-Fi, CellID
SDK vendor information: Shenzhen Tencent Computer System Co., Ltd.
30) Alibaba Cloud Upload SDK:
Business scenario: Used for uploading videos and photos
Information collected: UUID, device model, IP address
SDK vendor information: Alibaba Cloud Computing Co., Ltd.
31) Geetest:
Business scenario: Mobile phone one-click login
Information collected: Device information, network information and location information, mobile phone number, ICCID, MEID, SIM card information, device serial number
SDK vendor information: Wuhan Jiyi Network Technology Co., Ltd.
We will conduct strict security testing on the application programming interfaces (APIs) and software tool development kits (SDKs) that partners use to obtain relevant information, and agree with partners on strict data protection measures, so that they process personal information according to our entrusted purposes, service descriptions, this privacy policy and any other related confidentiality and security measures.
(B) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following cases:
1. With your explicit consent or authorization in advance;
2. When it is necessary to provide according to applicable laws and regulations, legal procedures, mandatory administrative or judicial requirements;
3. Provided in accordance with relevant agreements signed with you (including electronically signed agreements and corresponding platform rules) or other legal document agreements;
4. In transactions involving mergers, acquisitions, asset transfers or similar transactions, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this privacy policy, otherwise, we will require the company or organization to seek your authorization and consent again.
(C) Public Disclosure
We will only publicly disclose your personal information in the following cases and under the premise of taking security protection measures that meet industry standards:
1. According to your needs, disclose your specified personal information in the way you explicitly agree to;
2. According to the requirements of laws and regulations, mandatory administrative law enforcement or judicial requirements, when it is necessary to provide your personal information, we may publicly disclose your personal information according to the required personal information type and disclosure method. Under the premise of complying with laws and regulations, when we receive the above-mentioned disclosure information requests, we will require the issuance of corresponding legal documents, such as subpoenas or investigation letters. We firmly believe that for the information we are required to provide, we should maintain transparency as much as possible within the scope permitted by law. We have carefully reviewed all requests to ensure they have a legal basis and are limited to data that law enforcement agencies have the legal right to obtain for specific investigation purposes. Under the premise permitted by laws and regulations, the documents we disclose are all protected by encryption keys.
IV. CARA KAMI MELINDUNGI DAN MENYIMPAN DATA PRIBADI ANDA
(A) Technical and Measures We Use to Protect Your Personal Information
We attach great importance to personal information security and take all reasonable and feasible measures to protect your personal information:
1. Data security technical measures
We will adopt security protection measures that meet industry standards, including establishing reasonable institutional norms and security technologies to prevent your personal information from being accessed, used, and modified without authorization, and to avoid data damage or loss.
Rewardo's network services adopt encryption technologies such as transport layer security protocols, and provide browsing services through https and other methods to ensure the security of user data during transmission.
Rewardo adopts encryption technology to encrypt and save user personal information, and isolates it through isolation technology.
Rewardo adopts strict data access permission control and multi-factor identity authentication technology to protect personal information and avoid data being used in violation of regulations.
Rewardo adopts code security automatic inspection and data access log analysis technology for personal information security auditing.
2. Other security measures taken by Rewardo to protect personal information
Rewardo manages and standardizes the storage and use of personal information by establishing data classification and grading systems, data security management specifications, and data security development specifications.
Rewardo conducts comprehensive security control of data through information contact confidentiality agreements, monitoring and auditing mechanisms.
Rewardo establishes a data security committee and sets up dedicated information protection departments and data security emergency response organizations to promote and ensure personal information security.
3. We only allow employees and partners of Rewardo and Rewardo affiliates who need to know this information to access personal information, and have set up strict access permission control and monitoring mechanisms for this purpose. We also require all personnel who may come into contact with your personal information to fulfill corresponding confidentiality obligations. If these obligations are not fulfilled, they may be held legally liable or have their cooperation relationship with Rewardo terminated. We also require all personnel who may come into contact with your personal information to fulfill corresponding confidentiality obligations. If these obligations are not fulfilled, they may be held legally liable or have their cooperation relationship with Rewardo terminated.
4. We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the period necessary to achieve the purposes described in this policy, unless the retention period needs to be extended or is permitted by law.
5. The Internet is not an absolutely secure environment, and communication methods such as email, instant messaging, and social software with other users cannot determine whether they are completely encrypted. We recommend that you use complex passwords when using such tools and pay attention to protecting your personal information security.
6. The Internet environment is not 100% secure. We will do our best to ensure or guarantee the security of any information you send to us. If our physical, technical, or management protection facilities are compromised, resulting in unauthorized access, public disclosure, tampering, or destruction of information, causing damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.
7. Security incident handling
When conducting online transactions of goods or services with third parties through the Rewardo website, you will inevitably disclose your personal information to the other party to the transaction or potential transaction party, such as contact information or postal address. Please properly protect your personal information and only provide it to others when necessary.
In response to possible risks such as personal information leakage, damage and loss, Rewardo has formulated multiple systems, clarifying the classification and grading standards of security incidents and security vulnerabilities and corresponding handling procedures. Rewardo has also established a dedicated emergency response team for security incidents. According to the requirements of security incident handling specifications, different security incidents will start security plans, conduct loss stopping, analysis, positioning, formulate remedial measures, and jointly trace and combat with relevant departments.
After the unfortunate occurrence of personal information security incidents, we will inform you in a timely manner according to the requirements of laws and regulations: the basic situation of security incidents and possible impacts, the disposal measures we have taken or will take, suggestions for you to independently prevent and reduce risks, and remedial measures for you. We will also promptly inform you of the relevant situation of the incident by email, letter, phone, push notification, etc. When it is difficult to inform each personal information subject individually, we will take reasonable and effective methods to publish announcements. At the same time, we will also actively report the handling of personal information security incidents to regulatory authorities as required.
8. If you have any questions about our personal information protection, you can contact us through the contact method agreed at the bottom of this policy. If you find that your personal information has been leaked, especially if your account and password have been leaked, please immediately contact us through the contact method agreed in [How to Contact Us] at the bottom of this policy so that we can take corresponding measures.
(B) Storage of Your Personal Information
1. Your personal information will be stored entirely within the territory of Republik Indonesia. If you use cross-border transaction services and need to transmit your personal information overseas to complete transactions, we will separately seek your authorization and consent and require the receiving party to process this personal information according to our instructions, this privacy policy and any other related confidentiality and security measures.
2. Please note that when you successfully apply to cancel your Rewardo account, we will complete the review of your account cancellation within 48 hours of your application. After the review is approved, we will delete or anonymize your personal information.
3. If we terminate services or operations, we will notify you at least 30 days in advance, and delete or anonymize your personal information after terminating services or operations.
4. According to relevant laws and regulations, your personal related transaction records must be saved in the Rewardo backend for 3 years or even longer. After the retention period expires, we will delete your personal information or anonymize it according to the requirements of applicable laws.
V. CARA ANDA MENGELOLA DATA PRIBADI ANDA
Rewardo attaches great importance to your attention to personal information and does its best to protect your rights to access, correct, delete and withdraw consent for your personal information, so that you have full ability to protect your privacy and security. Your rights include:
1. Access and correct your personal information
Except as required by laws and regulations, you have the right to access and correct your personal information at any time, specifically including:
(1) Your personal information: The specific path on mobile is: Open the Rewardo app homepage - "My" - "Settings" in the upper right corner or click on the avatar to enter - Personal Information. You can access the personal profile information you submitted to Rewardo through the above path, and you can also update it through the above path.
(2) Your profile information: The specific path on mobile is: Open the Rewardo app homepage - "My" - "Settings" in the upper right corner - Personal Profile. You can actively add your baby's nickname, gender, and birthday through the above path; you can also actively add your car model and brand; you can also actively add your pet information. Adding profile information is to make it more convenient for you to purchase related products and services, and also to facilitate us to recommend products that may interest you. You can delete and modify your above profile information through the above path.
(3) Your account security information: The mobile path is: Open the Rewardo app homepage - "My" - "Settings" in the upper right corner - Account Security. You can access the account information you submitted to Rewardo through the above path, and you can also update other account information except real-name authentication information through the above path (your real-name authentication information is the name and ID card information you used when passing real-name authentication). For example, access and correct your login password and payment password.
(4) Your delivery address information: The mobile path is: Open the Rewardo app homepage - "My" - "Settings" in the upper right corner - Delivery Address Management. You can add, correct, and modify your delivery address information (including recipient name, phone number, delivery address) at any time through the above path.
(5) Your payment account information: The mobile path is: Open the Rewardo app homepage - "My" - "Settings" in the upper right corner - Payment Account Management. You can add, correct, and modify your payment account information (including Alipay account, bank card, credit card) through the above path.
(6) For other personal information generated during your use of our products and/or services that needs to be accessed or corrected, please contact us at any time. We will respond to your request according to the methods and time limits listed in this privacy policy.
(7) Personal information you cannot access and correct: In addition to the information listed above, we cannot provide you with access and correction services for some of your personal information. This information is mainly the device information we collect to improve your user experience and ensure transaction security, and the personal information generated when you use extended functions. We will use the above information within the scope of your authorization. You cannot access and correct it, but you can contact us for deletion or anonymization.
2. Delete your personal information
You can delete some of your personal information through the methods listed in "1. Access and correct your personal information" above.
In the following situations, you can request us to delete personal information:
(1) If our processing of personal information violates laws and regulations;
(2) If we collect and use your personal information without your consent;
(3) If our processing of personal information violates the agreement with you;
(4) If you cancel your Rewardo account;
(5) If we terminate services and operations.
If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us at the same time, requiring them to delete it in a timely manner, unless otherwise required by laws and regulations, or these entities have obtained your independent authorization. If we respond to your deletion request, because of applicable laws and technical security, we cannot guarantee that the corresponding information will be immediately deleted from the backup system, but will delete this information when the backup system is updated.
3. Change the scope of your authorization consent or withdraw your authorization
You can change the scope of your authorization for us to continue collecting personal information or withdraw your authorization by deleting information, turning off device functions, and setting privacy in the Rewardo website or software. The mobile path for you to withdraw authorization is: Open the Rewardo app homepage - "My" - "Settings" in the upper right corner - About Us - Privacy Settings (including location, camera, calendar, push messages, contacts, personalized recommendations). You can also withdraw all authorization for us to continue collecting your personal information by canceling your account. It is particularly important to point out that you can also withdraw your consent to the privacy policy. The withdrawal path is: Open the Rewardo app homepage - "My" - "Settings" button in the upper right corner - About Us - Rewardo Privacy Policy - Withdraw. If you withdraw your consent to the Rewardo privacy policy, we will stop collecting your personal information and delete the personal information collected by this application according to legal regulations, except where other laws and regulations have clear provisions on the retention period of personal information. Because the provision of Rewardo services depends on the collection of necessary personal information, if you withdraw your consent, it will be deemed that you do not agree to us continuing to provide you with Rewardo services.
Please understand that each business function requires some basic personal information to be completed. After you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawn consent or authorization, and will no longer process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the personal information processing carried out previously based on your authorization.
4. Cancel account
You can directly apply to cancel your account in our products. You can access "My" - Settings - About Us - Account Cancellation through the mobile APP to complete account cancellation; you can also call our layanan pelanggan (support@rewardo.id) to contact online customer service to complete cancellation. For the method of your cancellation and the conditions you should meet, please refer to the attachment "Rewardo Account Cancellation Instructions" in this privacy policy. After you cancel your account, we will stop providing you with products and/or services, and according to your requirements, except as otherwise required by laws and regulations, we will delete your personal information.
5. If you do not want to receive promotional information we send you, you can cancel it at any time through the following methods:
(1) You can reply "TD" at any time to cancel the mobile promotional SMS we send you.
(2) You can set whether to accept the product and promotional information we push to you through the mobile APP.
(3) We will cooperate with third-party platforms or media ("platforms") to recommend personalized products to you based on your personal information. This personal information includes such as shopping conditions on this website, visits to websites of companies associated with this website, and interests and hobbies you fill in in your account settings. The platform only provides us with a window to display products. The links to the window content are personalized product display information within the Rewardo website, managed by Rewardo, so we will not provide any of your personal information to advertisers. Moreover, we have set up a blocking function in the recommendation window, and you can choose to block advertisements you don't like. If you are unwilling to accept Rewardo's recommendation services on a single platform, please contact the platform to turn it off.
(4) To protect your privacy, we will not push promotional or product information involving sensitive content such as religion, sex, and diseases to you in any way or through any channel.
6. Respond to your requests
If you cannot access, correct or delete your personal information through the above methods, or you need to access, correct or delete other personal information generated when using our products and/or services, or you believe that Rewardo has any violation of laws and regulations or agreements with you about the collection or use of personal information, you can contact us through the methods below this agreement. For security reasons, we may need you to provide a written request or prove your identity in other ways. We will respond to your request within 7 working days after receiving your feedback and verifying your identity. For requests that are groundlessly repeated, require excessive technical means (for example, require developing new systems or fundamentally changing current practices), bring risks to the legitimate rights and interests of others, or are very unrealistic (for example, involve information stored on backup tapes), we may refuse them.
In the following situations, according to the requirements of laws and regulations, we will not be able to respond to your requests:
(1) Related to national security and national defense security;
(2) Related to public safety, public health, and major public interests;
(3) Related to criminal investigation, prosecution and trial;
(4) There is sufficient evidence that you have subjective malice or abuse of rights;
(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations.
VI. PROTECTION OF MINORS' PERSONAL INFORMATION
1. Rewardo attaches great importance to the protection of minors' personal information. If you are a minor under 18 years old, you should obtain the written consent of your parents or legal guardians in advance before using our products and/or services. Rewardo protects minors' personal information according to relevant national laws and regulations.
2. We will not actively collect personal information from minors directly. For the collection of minors' personal information with the consent of guardians, we will only use, share, transfer or disclose this information when permitted by law, with the consent of guardians or when necessary to protect minors.
3. If there are facts proving that minors have registered and used our products and/or services without the consent of guardians, we will negotiate with relevant guardians and try to delete relevant personal information as soon as possible.
4. For children's personal information that may involve children under 14 years old, we further take the following measures to ensure:
(1) For the collected children's personal information, in addition to complying with the agreements on user personal information in this privacy policy, we will also adhere to the principles of legitimate necessity, informed consent, clear purpose, security guarantee, and legal use, strictly follow the requirements of laws and regulations such as the "Children's Personal Information Network Protection Regulations" for storage, use, and disclosure, and will not exceed the period necessary to achieve the purpose of collection and use. After the expiration, we will delete or anonymize children's personal information. We will designate special personnel to be responsible for children's personal information protection matters and have established a special email for children's personal information protection: support@rewardo.id. We will also formulate internal special systems for children's personal information protection.
(2) When you, as a guardian, choose to use Rewardo-related services for the children under your guardianship, we may need to collect the children's personal information under your guardianship from you, which is necessary to fulfill related services to you. When specific services need to collect children's personal information from you, we will obtain your authorization and consent in advance and inform you of the purpose and use of collection. If you do not provide the aforementioned information, you will not be able to enjoy the related services we provide. In addition, when you use the order sharing and evaluation functions to share product-related information, you may actively provide us with children's personal information. Please be clearly aware and choose carefully. As a guardian, you should correctly fulfill your guardianship responsibilities and protect children's personal information security. If children themselves need to register or use our products and/or services, you should guide them correctly and provide guardianship.
(3) Children or their guardians have the right to access and correct children's personal information at any time, and can also request us to correct and delete. If you have any opinions, suggestions, complaints, or reports regarding children's personal information related matters, please contact us. We will provide you with help at any time.
VII. PEMBERITAHUAN DAN REVISI
1. In order to provide you with better services and with the development of Rewardo's business, this privacy policy will also be updated accordingly. However, without your explicit consent, we will not reduce the rights you should enjoy according to this privacy policy. We will issue updated versions on the Rewardo website and Rewardo mobile terminal and remind you of relevant content updates through website announcements or other appropriate methods before they take effect. Please also visit Rewardo to understand the latest privacy policy in a timely manner.
2. For major changes, we will also provide more prominent notices (we will explain the specific changes to the privacy policy through methods including but not limited to email, SMS, or special prompts on browsing pages).
The major changes referred to in this policy include but are not limited to:
(1) Major changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, and the way personal information is used;
(2) Major changes in our ownership structure and organizational structure. Such as owner changes caused by business adjustments, bankruptcy mergers and acquisitions, etc.;
(3) Major changes in the main objects of personal information sharing, transfer or public disclosure;
(4) Major changes in your rights and their exercise methods in personal information processing;
(5) Changes in our department responsible for personal information security processing, contact methods and complaint channels;
(6) When the personal information security impact assessment report indicates high risks.
3. We will also archive the old versions of this policy for your reference.
4. When you first register a Rewardo account, we will prompt you about this privacy policy and let you make a consent decision independently. In addition, you can log in to your personal account in the Rewardo APP and view the full content of this privacy policy at any time on the [Settings-About Us-Rewardo Privacy Policy] page.
VIII. CARA MENGHUBUNGI KAMI
1. Untuk pertanyaan terkait kebijakan privasi atau data pribadi, hubungi kami melalui email support@rewardo.id, atau layanan pelanggan di aplikasi Rewardo dan situs www.rewardo.id.
2. Kami memiliki unit perlindungan data pribadi. Anda dapat menghubungi support@rewardo.id.
3. Kami menanggapi masukan terkait data pribadi Anda dan umumnya membalas dalam 15 hari kerja. If you are not satisfied with our reply, especially if our personal information processing behavior has damaged your legitimate rights and interests, you can also complain or report to regulatory departments such as cyberspace administration, telecommunications, public security, and industry and commerce.
4. Informasi perusahaan: PT FANLI DIGITAL COMMERCE, beralamat di Gedung AXA Tower Kuningan City Lantai 36, Jalan Prof. Dr. Satrio Kavling18, Desa/Kelurahan Karet Kuningan, Kec. Setiabudi, Kota Adm. Jakarta Selatan, Provinsi DKI Jakarta. Email: support@rewardo.id. Situs: www.rewardo.id.
If you are not satisfied with our reply, especially if you believe that our personal information processing behavior has damaged your legitimate rights and interests, you can also file a lawsuit in the court with jurisdiction where the Rewardo company is located.
Tanggal rilis versi ini: May 25, 2023
Tanggal berlaku versi ini: May 25, 2023
Lampiran: "Petunjuk Penghapusan Akun Rewardo"
Before applying for the cancellation process, you should carefully read the "Rewardo Account Cancellation Instructions" (hereinafter referred to as "Cancellation Instructions").
Please be sure to carefully read and fully understand the relevant terms and conditions in the agreement, including:
1. Terms that agree to exempt or limit liability with you;
2. Other important terms marked in bold and underlined.
If you have any questions about this "Cancellation Instructions", you can call our layanan pelanggan (support@rewardo.id) to contact customer service, or you can contact online customer service for self-service inquiries through the Rewardo APP, WeChat public account Rewardo Youxuan or PC official website www.rewardo.id.
[Special Notice] When you fill in information according to the cancellation page prompts, read and agree to this "Cancellation Instructions" and related terms and conditions and complete all cancellation procedures, it means that you have fully read, understood and accepted all the content of this "Cancellation Instructions". During the reading of this "Cancellation Instructions", if you do not agree with any relevant terms and conditions, please immediately stop the account cancellation procedure.
Dear Rewardo individual consumer users:
We hereby kindly remind you that your account cancellation behavior will bring many inconveniences to your after-sales rights protection, and after canceling your Rewardo account, we will only remove your personal information from Rewardo's front-end system, keeping it in a state that cannot be retrieved or accessed, or anonymize it. You know and understand that according to relevant legal regulations, related transaction records must be saved in the Rewardo backend for 3 years or even longer.
1. If you still insist on canceling your account, your account must meet the following conditions at the same time:
(1) In the recent month, the account has not performed sensitive operations such as changing passwords and changing binding information, and the account has no risks such as being stolen or blocked;
(2) Voluntarily give up the assets and virtual rights in the Rewardo system (including but not limited to account balance, F coins, super members, coupons), with no debts;
(3) The account has no disputes, including complaints, reports or being complained about or reported;
(4) The account is a normally used account with no record of any account being restricted;
2. Once the Rewardo account is canceled, it cannot be recovered. Please back up all information and data related to your Rewardo account before operation. Please keep the transaction vouchers and invoices of order products and services, otherwise you may have to pay additional account and order inquiry fees, or cannot enjoy after-sales service.
3. If your Rewardo account is also the binding account name of the Rewardo platform merchant store, you need to remove the relevant binding first;
4. During the Rewardo account cancellation period, if your Rewardo account involves dispute disputes, including but not limited to complaints, reports, litigation, arbitration, and investigations by national competent authorities, Rewardo has the right to terminate the cancellation of this Rewardo account without obtaining your consent separately.
5. After canceling the Rewardo account, you will no longer be able to use this Rewardo account, and you will not be able to retrieve any content or information in your Rewardo account and related to the account, including but not limited to:
(1) You will not be able to log in or use this Rewardo account;
(2) The personal information and historical information of this Rewardo account (including but not limited to username, avatar, shopping records, attention information) will not be recoverable;
(3) All records of Rewardo-related or third-party other services that you use through the Rewardo account, authorize login or bind the Rewardo account will not be recoverable. You will no longer be able to log in or use the aforementioned services. The balance, coupons, points, qualifications, orders, super members, and other cards and vouchers you have obtained or are about to obtain, and uncompleted order rights will be deemed as voluntarily abandoned and cannot be used anymore. You understand and agree that Rewardo cannot assist you in restoring the aforementioned services.
6. If you confirm that you give up all the rights and interests you have enjoyed or are about to enjoy in the account and request Rewardo to force cancel for you, all the above rights and interests will be deemed as voluntarily abandoned and no longer enjoyed, and any legal responsibilities that may be caused have nothing to do with Rewardo.
7. Canceling this Rewardo account does not mean that the account behavior and related responsibilities before the cancellation of this Rewardo account are exempted or reduced.