Dengan bergabung dan menggunakan Rewardo, Anda menyatakan telah membaca dan menyetujui Syarat Layanan ini, serta aktivitas keanggotaan Anda tunduk pada ketentuan ini. Jika Anda tidak setuju, Anda bebas untuk tidak mendaftar atau tidak menggunakan Rewardo.
Perjanjian ini mengikat antara Anda dan PT FANLI DIGITAL COMMERCE, dan berlaku secara hukum sepanjang tidak bertentangan dengan peraturan di Indonesia.
Para pihak dalam perjanjian ini disebut "Para Pihak". PT FANLI DIGITAL COMMERCE, yang dalam dokumen ini juga disebut "Rewardo", menyediakan layanan cashback, informasi promo, panduan belanja, iklan, dan layanan terkait lainnya. Kantor terdaftar berada di Gedung AXA Tower Kuningan City Lantai 36, Jalan Prof. Dr. Satrio Kavling18, Desa/Kelurahan Karet Kuningan, Kec. Setiabudi, Kota Adm. Jakarta Selatan, Provinsi DKI Jakarta, dengan domain layanan www.rewardo.id.
I. Isi Perjanjian dan Pelaksanaan
1. This Agreement comprises the main text and all rules published or to be published by Rewardo. All such rules form an integral part of this Agreement and carry equal legal force. Unless otherwise explicitly stated, all services provided by Rewardo and its affiliated companies shall be governed by this Agreement. Where mandatory provisions of laws or regulations prevail, such provisions shall apply.
2. By clicking to submit "I have read and agree to the Rewardo Terms of Service" during account registration, you are deemed to have accepted this Agreement and all rules, and agree to be bound by them. You shall carefully read the entire Agreement and ensure full understanding of its contents prior to using Rewardo services. Should you have any queries regarding the Agreement, you should consult Rewardo. Regardless of whether you have in fact carefully read this Agreement before using Rewardo services, your registration, current use, or continued use of Rewardo services shall be deemed acceptance of this Agreement.
3. You undertake to accept and comply with the terms of this Agreement. Should you disagree with any provision herein, you shall immediately cease the registration process or discontinue use of the Rewardo services.
4. In accordance with changes to national laws and regulations and the operational requirements of Rewardo, Rewardo reserves the right to amend the terms of this Agreement and related rules from time to time. The amended content shall take effect once published on this platform in any form and shall supersede the previous relevant content. You should periodically review Rewardo's announcements, prompts, and changes to the Agreement, rules, and other relevant content. You acknowledge and confirm that should you disagree with the updated content, you shall immediately cease using the Rewardo service. Your continued use of the Rewardo shall be deemed as acknowledgement of the amended content and acceptance thereof. The provisions of this Agreement and the Rules (and their respective amendments from time to time) are severable. Should any provision be deemed unlawful, invalid, revoked, altered, or unenforceable for any reason, such determination shall not affect the legality, validity, or enforceability of the remaining provisions.
II. Keanggotaan dan Pengelolaan Akun
1. Eligibility for Application
You must be a natural person, legal entity, or other organisation possessing full civil rights capacity and full civil conduct capacity. Should you lack the aforementioned legal capacity, you and your legal guardian shall bear all consequences arising therefrom. Rewardo reserves the right to cancel (permanently freeze) your account and seek compensation or recourse from you and your guardian. Should you lack the aforementioned legal capacity, registration as a Rewardo member requires your guardian's consent. Failure to obtain such consent shall render you and your guardian liable for all consequences arising therefrom. Rewardo reserves the right to terminate (permanently freeze) your account and seek compensation or recourse from you and your guardian.
Rewardo lacks the capacity to conduct substantive verification of your civil rights capacity and civil conduct capacity. Therefore, upon registration, Rewardo may deem you to possess full civil rights capacity and full civil conduct capacity.
2. Account
Upon signing this Agreement, completing the membership registration process, or actually using Rewardo services in any other manner permitted by Rewardo, Rewardo shall provide you with a uniquely numbered Rewardo account (hereinafter also referred to as the "Account").
You may set a member name and password for your Account, and log in to the Rewardo platform using this member name and password or any other username and password associated with it. The member name you set must not infringe upon or be suspected of infringing upon the lawful rights and interests of others.
You shall be responsible for the security of your Account (username) and password, as well as for any actions undertaken through your Account (username) and password. Unless through lawful procedures and with the consent of Rewardo, the Account (username) and password may not be transferred, gifted, or inherited in any manner. Should you discover any unauthorised use of your account or any other circumstances that may compromise its security, you must immediately notify Cashback.com in an effective manner and request that Cashback.com suspend the relevant services. You acknowledge that Rewardo requires a reasonable period to act upon your request. Rewardo shall not be liable for any consequences arising prior to taking action (including but not limited to any losses incurred by you), except where Rewardo fails to act within a reasonable timeframe. You confirm that ownership and other relevant rights pertaining to data and related information provided or generated during your registration and use of Rewardo services belong to Rewardo, which retains the right to utilise such information.
3. Membership
Upon completing the registration process by filling in information as prompted on the registration page, reading and agreeing to this Agreement, or upon actually using Rewardo services through other methods permitted by Rewardo, you shall become a Rewardo member (also referred to as a Member).
Upon registration, you shall accurately provide and promptly update your information in accordance with legal requirements or registration page prompts, ensuring it remains truthful, timely, complete, and accurate. Should there be reasonable grounds to suspect that the information you have provided is erroneous, untrue, outdated, or incomplete, Rewardo reserves the right to issue an inquiry and/or request for correction. Should you fail to respond to Rewardo's inquiry and/or complete the correction within the reasonable timeframe specified by Rewardo, Rewardo reserves the right to delete the relevant information and temporarily suspend your account, up to and including terminating the provision of some or all Rewardo services to you. Rewardo shall bear no liability in this regard, and you shall bear any costs or expenses incurred as a result.
You shall accurately complete and promptly update your contact details, including email address, telephone number, contact address, and postcode, to enable effective communication between Rewardo or other members and yourself. Should any loss or additional expense arise during your use of Rewardo services due to the inability to contact you via these details, you shall bear full and sole responsibility. Rewardo shall not be liable for such consequences. To safeguard user funds and comply with legal requirements for real-name authentication, certain services necessitate completion of real-name verification. For instance, when withdrawing funds via your Rewardo account, you must follow on-screen prompts to complete real-name verification and provide valid identity information to enable Rewardo to process your withdrawal promptly.
All taxes, duties, and fees incurred during your use of Rewardo services, as well as all hardware, software, service, account maintenance, and other related expenses, shall be borne solely by you. You agree that Rewardo reserves the right to deduct such fees from your relevant accounts as a priority.
For members whose accounts have been frozen or temporarily suspended by Rewardo, the platform shall cease providing services under the Member Chain Programme.
4. Consent to Receive Advertising and Marketing SMS Messages
To ensure you receive timely updates on product offers, promotional policies, and related information, you consent to Rewardo sending marketing text messages to the mobile number provided during registration. These messages may include, but are not limited to, promotional campaign details, transaction notifications, and sales information. Should you wish to opt out of receiving such communications, you may do so by sending a text message or contacting customer service.
III. Rewardo Services:
1. Rewardo members (hereinafter referred to as "Members") may earn points by participating in various activities organised by Rewardo and its partner organisations.
2. Points constitute a privilege earned by Members through participation in, or clicking upon, activities organised by Rewardo and its partner organisations, as well as their designated links and pages. These points may be redeemed for various prizes and services provided by Rewardo. Rewardo points comprise two types: Rewardo Points and F-Coins. They are applicable solely to activities organised by Rewardo and its partner organisations and do not constitute any form of asset for Members.
3. Points due to Members shall be credited to their Rewardo accounts by Rewardo in accordance with the relevant activity rules. The rules for earning points are detailed in the specific activity pages; please pay close attention to the relevant activity pages on the website.
4. Points may not be transferred to others through sale, gifting, or any other means, except when involved in reward transactions conducted via channels or platforms designated by the Cashback Network.
5. The Rewardo portion and subsidies (if applicable) within members' points may be transferred for cash redemption upon application to Rewardo, provided such redemption complies with applicable laws, regulations, and Rewardo rules (including specific activity rules established by Rewardo and its partners). Under normal circumstances, Rewardo will complete the transfer within five working days of receiving the application (subject to extension during public holidays). Rewardo offers redemption via methods such as UnionPay or Alipay transfers.
6. Rewardo points may also be redeemed for various rewards, such as:
a) Jifenbao
b) Discount vouchers
c) Mobile phone credit
Under normal circumstances, Rewardo will process the corresponding reward redemption for members within 3 working days (subject to extension during public holidays).
7. Through Rewardo services and other offerings provided by its affiliates or partner organisations, members may, within permitted business rules: publish transaction information on the platform; query product and service details; establish transaction intentions and conduct internal site transactions; evaluate other members; participate in Rewardo-organised activities; and utilise other information and technical services.
8. Should a dispute arise between you and another member or third party during transactions on the Cashback Network, either party or both parties may submit a request to for mediation. The Cashback Network reserves the right to make mediation decisions based on its sole discretion, including but not limited to temporarily freezing your account or removing your product listings. You acknowledge and agree to accept the Cashback Network's judgement and mediation decisions, which shall be binding on your dispute.
9. You acknowledge and agree that Rewardo reserves the right to provide necessary information, including your registration details and transaction records submitted to Rewardo, to government authorities (including judicial and administrative bodies) in response to their legitimate and lawful requests. Should you be suspected of infringing upon another party's intellectual property rights or other lawful rights and interests, Rewardo shall also retain the right to provide your necessary identity information to the rights holder upon preliminary determination of suspected infringement or other unlawful conduct. Unless otherwise required by laws, regulations, or relevant government authorities, Rewardo shall promptly issue written notification to you following any such disclosure of information.
IV. Ketentuan Penggunaan dan Prosedur Layanan Rewardo
In using the Rewardo service, you undertake to comply with the following usage regulations:
1. Members warrant the accuracy of their registration information.
2. Should any details provided to Rewardo undergo alteration, members shall promptly notify Rewardo to effect corresponding modifications.
3. Members shall not engage in malicious registration or fraudulent clicking.
4. Members shall promptly utilise points accumulated in their Rewardo accounts. Points remain valid for one year, calculated from the date they are credited to the member's account through various activities. Points not redeemed by the expiry date shall become invalid and be reset to zero. One month prior to the expiry date, Rewardo shall notify members via their registered contact details to redeem expiring points promptly. Following expiry, a one-month grace period shall be granted during which members may apply to redeem expired points. Points remaining unredeemed after this grace period shall be formally invalidated and reset to zero.
5. Cashback Network member accounts showing no login activity for one year shall be deemed dormant and frozen. Commencing from the second month of account freezing, Cashback Network reserves the right to automatically deduct expired points on the 1st of each month. Members may apply to Cashback Network for account unfrozen. Upon receiving such an application, Cashback Network may unfreeze the account, but deducted points cannot be restored.
6. Accounts inactive for over two years may be terminated at Rewardo's discretion. Upon termination, all points will be automatically reset to zero and cannot be recovered. Rewardo will not accept requests to unfreeze or restore such accounts, and the corresponding username will become available for registration by any user.
7. All actions undertaken while using Rewardo's services shall comply with national laws, regulations, and other normative documents, as well as Rewardo's rules and requirements. Such actions shall not contravene public interest or morality, infringe upon others' lawful rights and interests, or violate this Agreement and related rules. Should you breach the foregoing undertakings and incur any legal consequences, you shall bear all legal liabilities solely and ensure Rewardo is indemnified against any resulting losses. Should Rewardo incur corresponding liabilities or compensate for related losses, you hereby undertake that Rewardo may seek recourse from you, with such liabilities or losses ultimately borne by you.
8. During transactions with other members, adhere to the principle of good faith and fair dealing. Refrain from engaging in unfair competition practices, disrupting the normal order of online transactions, or undertaking activities unrelated to online transactions.
9. Refrain from making improper evaluations of other members through fabrication or distortion of facts. Do not employ improper means to create or enhance your own credit rating, nor to create or enhance (or diminish) the credit rating of other members.
10. Members shall not commercially exploit any data on the Rewardo platform, including but not limited to using materials displayed on the Rewardo website through copying, dissemination, or any other means without prior written consent from Rewardo.
11. Rewardo strictly prohibits members from obtaining benefits through any of the following actions. Upon discovery, Rewardo reserves the right to recover the member's account and any associated accounts (as determined by Rewardo's system data, including but not limited to member registration information, transaction details, third-party feedback, device terminal information, IP addresses, etc., as defined herein). Such members shall be added to Rewardo's blacklist, have their accounts frozen or terminated, and shall bear all losses incurred by Rewardo as a result.
a) Maliciously cancelling orders after purchasing products;
b) Traffic hijacking;
c) Self-purchasing and self-selling;
d) Hijacking other users' legitimate access links to convert them into promotional links;
e) Deceiving other users into clicking links not set up by the Rewardo website;
f) Violating the user agreements and rules of the shopping website where the purchase was made;
g) Other acts that contravene laws and regulations or violate principles of good faith and fairness.
12. Cashback websites strictly prohibit all forms of cheating targeting cashback activities. For verified instances of cheating, we reserve the right to revoke all referral rewards from the account and its associated accounts, cancel referral eligibility, deduct a certain amount of points, and place the account on the cashback website's blacklist. Cheating includes but is not limited to: registering multiple accounts on the same day using the same computer/device or IP address to fraudulently obtain referral rewards; inducing users to register on Rewardo for rewards through incentives such as sign-up bonuses or points; maliciously cancelling transactions or requesting refunds/returns after receiving Rewardos.
13. Rewardo prohibits members from conducting any form of promotion within its partner shopping malls.
14. Should an order incur after-sales issues due to your actions, or if the platform (whether this platform or a third-party platform) determines the order violates rules, Cashback Network shall deduct the corresponding cashback. In such instances, your order may become invalidated or your account may experience abnormalities, and your membership privileges may be affected (including but not limited to instant cashback, account withdrawals, etc.). Please be advised.
15. You shall not employ any device, software, or routine to interfere with or attempt to interfere with the normal operation of the Rewardo platform or any transactions or activities conducted on it. You shall not take any action that imposes an unreasonable or disproportionate load on Rewardo's network equipment. Should you do so, Rewardo reserves the right to pursue your liability, including but not limited to cancelling relevant points, revoking referral rewards, disqualifying you from referral programmes, adding your account to Rewardo's blacklist, freezing your account, or terminating your account. Should such actions cause losses to Rewardo or result in Rewardo bearing corresponding legal liabilities, Rewardo reserves the right to seek compensation from you and ultimately hold you liable.
You acknowledge and agree that Rewardo reserves the right to take the following actions:
1. Rewardo reserves the right to unilaterally determine whether you have breached the above undertakings and to apply the rules accordingly based on such determination, without requiring your consent.
2. Should valid legal documents issued by state administrative or judicial authorities confirm your involvement in unlawful or infringing activities, or should Rewardo, based on its own judgement, deem your conduct to potentially violate the terms of this Agreement and/or the rules, or to potentially contravene laws and regulations, Rewardo reserves the right to publicly disclose on the Rewardo platform your alleged unlawful or breach-of-contract conduct and the measures Rewardo has taken against you.
3. For any information you publish on the Rewardo that is suspected of being unlawful, infringing upon the lawful rights of others, or violating this Agreement and/or the Rules, the Rewardo reserves the right to remove such information and impose penalties in accordance with the Rules.
4. Regarding any actions you undertake on the Rewardo, including actions not performed on the platform but which have impacted the Rewardo or its users, the Rewardo reserves the right to unilaterally determine the nature of your actions and whether they constitute a breach of this Agreement and/or the Rules, and to impose corresponding penalties accordingly. You shall retain all evidence pertaining to your actions and shall bear the adverse consequences arising from your inability to provide sufficient and necessary evidence.
5. Should any third party suffer damages due to your suspected breach of commitments, you shall independently bear all legal liabilities in your own name and ensure Rewardo is indemnified against any resulting losses or additional expenses. Should Rewardo incur corresponding liabilities or compensate for related losses, you hereby undertake that Rewardo may seek recourse from you. Such liabilities or losses shall ultimately be borne by you, including reasonable legal fees, investigation costs incurred by relevant authorities, etc.
6. Should your alleged breach of applicable laws or this Agreement cause Rewardo any loss, or result in any third-party claim or administrative penalty, you shall compensate Rewardo for all losses and/or expenses incurred, including reasonable legal fees and investigation costs from relevant authorities.
7. Materials displayed on the Cashback Network (including but not limited to text, charts, logos, images, digital downloads, and data compilations) constitute the property or rights of the Cashback Network or its content providers. The compilation of all content on the Cashback Network is subject to the copyright of the Cashback Network. All software on the Cashback Network is the property or rights of the Cashback Network, its affiliated companies, or its software suppliers. The aforementioned intellectual property rights are protected by law. Should you infringe upon the aforementioned rights, Rewardo reserves the right to take action against you in accordance with its rules and pursue your legal liability.
8. Rewardo lacks the capacity to conduct substantive verification of your registration or enrolment details. Consequently, you shall bear full responsibility for any consequences arising from inaccuracies in your registration or enrolment information, and Rewardo shall not be held liable. Should Rewardo be required by law to assume liability in advance, you hereby undertake that Rewardo shall have the right to seek recourse from you, with you ultimately bearing said liability.
V. Otorisasi Khusus
You fully understand and irrevocably grant www.rewardo.id and its affiliated companies the following rights:
1. Should you make any form of commitment to Rewardo, its affiliates, or its partner organisations, and should the relevant company or organisation confirm that you have breached such commitment, Rewardo reserves the right to immediately impose restrictions on your account in accordance with the terms of your commitment or agreement. Such restrictions may include the suspension or termination of services provided to you, alongside the public disclosure of the breach as confirmed by the relevant company. You acknowledge and agree that, unless otherwise expressly required by applicable laws and regulations, RewardoNet shall not be obliged to verify the facts with you regarding such confirmation or obtain your separate consent, and RewardoNet shall not bear any liability towards you for such restrictive measures or public disclosure.
2. Should you breach this Agreement or any other agreement entered into with Rewardo, Rewardo reserves the right to notify its affiliated companies or partner organisations by any means, requesting them to impose restrictions on your rights and interests. Such restrictions may include, but are not limited to, requiring Rewardo to transfer points in your account to a designated recipient, instructing affiliated companies to suspend or terminate provision of some or all services to you, and publishing details of your breach on any website operated or effectively controlled by them.
3. Rewardo and its affiliated companies shall have the right to adjudicate disputes arising from transactions between you and other members. They shall possess the authority to unilaterally determine the relevant facts and applicable rules pertaining to such disputes, thereby rendering a resolution decision. This resolution decision shall be binding upon you. Should you fail to comply with the resolution within the stipulated timeframe, Rewardo and its affiliates shall have the right (but not the obligation) to directly dispose of the points in your Rewardo account. Should the dispute cause losses to Rewardo and its affiliates, you shall promptly compensate them for such losses. Failure to do so shall entitle Rewardo and its affiliates to directly offset your rights under the contract and within your account, and to pursue further recourse.
VI. Ruang Lingkup dan Batasan Tanggung Jawab
1. Rewardo provides services to you on an "as is" and "as available" basis, and shall only be liable for services it directly provides. Rewardo makes no warranties and assumes no responsibility for services or products provided by third parties to members, but shall assist in negotiations between members and third parties to safeguard members' legitimate rights and interests.
2. You acknowledge that information on the Rewardo is published by third parties or other members and may involve risks and imperfections. The Rewardo serves solely as a venue for transactions. Rewardo serves solely as a venue for you to obtain information about goods or services, identify potential trading partners, negotiate transactions concerning goods and/or services, and conduct such transactions. However, Rewardo cannot control the quality, safety, or legality of goods involved in transactions, the authenticity or accuracy of commercial information, or the ability of trading parties to fulfil their obligations under trade agreements. You should exercise your own judgement to determine the authenticity, legality and validity of relevant goods and/or information, and bear all associated risks yourself.
3. Product information on Rewardo, including prices, quantities, and availability, is subject to change at any time without specific notice. You acknowledge and understand that due to the vast volume of product information on the website, although Rewardo shall use reasonable endeavours to ensure the accuracy and timeliness of the product information you browse, the information displayed may experience certain delays or inaccuracies owing to well-known objective factors such as internet technology limitations. Rewardo shall not be liable for any inconvenience or issues arising therefrom. Please note that the final price of a product shall be as stated on the order checkout page. Should you encounter any discrepancies in promotional pricing or offers, kindly consult customer service prior to purchase.
4. Regarding Price Explanations: Strikethrough Price: Refers to the product's counter price, tag price, genuine retail price, manufacturer's suggested retail price, or a previously displayed sales price. This is not the original price and is provided for reference only. Non-Strikethrough Price: Refers to the product's current listed price, which remains unchanged regardless of differing descriptions. The final transaction price may vary based on promotional participation, or the use of member coupons, points, etc., and shall be subject to the price displayed on the order checkout page. Prices such as fixed prices, promotional prices, or discounted prices displayed on merchant detail pages (including main images) in pictorial or textual form may apply when using coupons, spend-and-save promotions, or during specific promotional periods. The final price, discount conditions, or promotional rules shall be as stated on the checkout page. This clarification applies only when price comparisons are made. Should a merchant provide separate explanations for the crossed-out price, the merchant's statement shall prevail.
5. Unless explicitly required by law or in the following circumstances, Rewardo shall not be obligated to conduct prior review of all users' registration data, product (service) information, transaction activities, or other transaction-related matters:
a) Rewardo has reasonable grounds to believe that a specific member or particular transaction may involve significant illegal or breach of contract activities.
b) Rewardo has reasonable grounds to suspect that a user's conduct on the platform is unlawful or improper.
6. You acknowledge and agree that Rewardo and its affiliates are not judicial bodies and can only evaluate evidence from an ordinary person's perspective. Any dispute mediation by Rewardo and its affiliates is solely based on your entrustment. Rewardo and its affiliates cannot guarantee dispute resolution outcomes will meet your expectations and shall bear no liability for the conclusions reached. Should you suffer losses as a result, you agree to seek compensation through legal channels directly from the beneficiary or other relevant parties.
7. You acknowledge and agree that Rewardo shall not be liable for any damages incurred by you arising from any of the following circumstances, including but not limited to loss of profits, goodwill, use, data, or other intangible losses (whether or not Rewardo has been advised of the possibility of such damages):
a) Unauthorised use of your account or alteration of your data by third parties.
b ) Costs or damages arising from the purchase or acquisition of any goods, samples, data, information, or transactions conducted through the Rewardo service, or any substitute actions, except where such damages result from erroneous service information provided by the Rewardo.
c) Your misunderstanding of the Rewardo service.
d) Any other losses related to the Rewardo service arising from causes not attributable to the Rewardo.
8. For any damages or economic losses arising from the use of the Rewardo service, the total liability borne by the Rewardo shall not exceed the price of the service or goods purchased through the Rewardo or related to the claim. This liability limitation clause shall remain valid after membership is frozen, suspended, or cancelled.
9. Under no circumstances shall Rewardo be liable for any failure or delay in service due to strikes, riots, insurrections, disturbances, fires, floods, storms, explosions, wars, governmental actions, orders of judicial or administrative authorities, or other causes beyond Rewardo's control. Rewardo shall use reasonable endeavours to address any resulting consequences.
VII. Pengakhiran Perjanjian
1. You agree that Rewardo reserves the right to suspend or terminate the provision of some or all Rewardo platform services to you, and to temporarily freeze or permanently freeze (cancel) your account, without incurring any liability to you or any third party, except where otherwise expressly required by this Agreement or applicable laws and regulations.
2. Rewardo reserves the right to terminate this Agreement immediately by cancelling your account in the following circumstances:
a) The member has no login records for over two years;
b) After PT FANLI DIGITAL COMMERCE ceases providing services to you, you are suspected of re-registering as a PT FANLI DIGITAL COMMERCE user directly or indirectly, or under another person's name;
c) The email address you provided does not exist or cannot receive emails, and there is no other means to contact you; or when RewardoNet notifies you via other contact methods to update your email information, and you fail to update it to a valid email address within seven working days after RewardoNet's notification;
d) The principal details in your registration information are untrue, inaccurate, untimely, or incomplete;
e) Upon amendment of this Agreement (including its rules), you expressly notify www.rewardo.id that you do not wish to accept the new service agreement;
f) Other circumstances where Rewardo deems it necessary to terminate services.
3. You retain the right to request cancellation of your account from Rewardo. Upon Rewardo's approval following review, your account shall be cancelled (permanently frozen), at which point the contractual relationship between you and Rewardo under this Agreement shall cease. Following the cancellation (permanent suspension) of your account, Rewardo shall bear no obligation to retain or disclose any information within your account to you, nor shall it be obliged to forward any unread or unsent communications to you or any third party. For details regarding the procedures for account cancellation and the conditions you must fulfil, please refer to Lampiran I: Rewardo Account Cancellation Guidelines.
4. You agree that following the termination of your contractual relationship with Rewardo, Rewardo, its affiliated companies, or its partner organisations shall retain the following rights:
a) To continue storing and utilising your registration details, data, and all transaction records generated during your use of PT FANLI DIGITAL COMMERCE services.
b) Where you have engaged in unlawful conduct or breached this Agreement and/or its rules during your use of Rewardo services, Rewardo may still assert its rights against you pursuant to this Agreement.
5. Following the suspension or termination of services provided to you by Rewardo, any transactions conducted prior to such suspension or termination shall be handled in accordance with the following principles. You shall independently manage and bear full responsibility for any disputes, losses, or additional costs arising from the implementation of these measures, and shall ensure Rewardo is held harmless from any resulting losses or expenses:
a) Where items uploaded by you to Rewardo prior to suspension or termination remain untransacted, Rewardo reserves the right to delete the relevant information pertaining to such items concurrently with the suspension or termination of services;
b) Where a sales contract has been concluded with another member prior to the suspension or termination of the service but has not yet been performed, Rewardo reserves the right to delete the relevant information pertaining to such sales contract and the traded item;
c) Where you have concluded a sales contract with another member prior to the suspension or termination of the service and the contract has been partially performed, Rewardo may choose not to delete the transaction. However, Rewardo reserves the right to notify your counterparty of the relevant circumstances concurrently with the suspension or termination of the service.
VIII. Kebijakan Privasi
1. Rewardo imposes no restrictions on users wishing to become members, but users under the age of 18 must obtain guardian consent to use Rewardo services.
2. Each account is restricted to a single member. Members must provide Rewardo with accurate and verifiable information. Rewardo shall bear no responsibility for consequences arising from incorrect information provided, such as failure to receive remittances.
3. Members must promptly notify Rewardo of any modifications to their membership details for corresponding updates.
4. Rewardo and its affiliated companies undertake not to disclose members' private information to third parties. However, we may publicly disclose your personal information under the following circumstances, provided that industry-standard security measures are implemented:
4.1. Disclosure of your specified personal information in accordance with your request and under the disclosure method you have explicitly consented to;
4.2. When required by law, regulations, or mandatory administrative or judicial requests, we shall disclose your personal information in accordance with the requested type and method of disclosure.
5. Members must comply with the Terms of Use and Privacy Policy of Rewardo (and its affiliated organisations).
IX. Hukum yang Berlaku, Yurisdiksi, dan Ketentuan Lain
1. The validity, interpretation, amendment, enforcement, and dispute resolution of this Agreement shall be governed by hukum Republik Indonesia. Where no relevant legal provisions exist, reference shall be made to general international commercial practices and/or industry conventions.
2. Any disputes arising from this Agreement shall be handled in accordance with hukum Republik Indonesia. Should the parties fail to resolve the dispute through negotiation, it shall be submitted to the pengadilan yang berwenang di wilayah domisili PT FANLI DIGITAL COMMERCE di Indonesia for litigation resolution.
Lampiran I
Pemberitahuan Penghapusan Akun Rewardo
Before initiating the account cancellation process, you should carefully read the Rewardo Account Cancellation Notice (hereinafter referred to as the "Cancellation Notice").
Please ensure you carefully review and fully comprehend the relevant clauses within the agreement, including:
1. Provisions exempting or limiting liability as agreed with you;
2. Other important terms highlighted in bold and underlined.
Should you have any queries regarding these Cancellation Guidelines, please contact our customer service team via telephone at support@rewardo.id. Alternatively, you may reach us through the Rewardo app, the WeChat official account "Rewardo Youxuan", or our PC website at www.rewardo.id联系在线客自助查询.
[Special Notice] Upon completing the entire cancellation process by following the instructions on the cancellation page, including filling in the required information, reading and agreeing to this Cancellation Notice and the relevant terms and conditions, you shall be deemed to have fully read, understood and accepted all contents of this Cancellation Notice. Should you disagree with any of the terms and conditions during your reading of this Cancellation Notice, please immediately cease the account cancellation procedure.
Dear Rewardo Individual Consumer User:
We kindly remind you that account cancellation may cause significant inconvenience to your after-sales rights protection. Following cancellation, your personal information will only be removed from www.rewardo.id's front-end systems, rendering it inaccessible and irrecoverable, or undergo anonymisation. You acknowledge and understand that relevant transaction records must be retained in www.rewardo.id's backend systems for five years or longer, as mandated by applicable laws.
1. Should you still wish to proceed with account cancellation, your account must simultaneously meet the following conditions:
(1) Within the past month, the account has not undergone sensitive operations such as password changes or modifications to binding information, and there are no risks of account theft or suspension;
(2) The account holds no assets or virtual entitlements within the Rewardo system (including but not limited to account balances, F-Coins, Super Membership, vouchers, etc.) and has no outstanding debts;
(3) The account has no outstanding disputes, including complaints lodged or received;
(4) The account must be in active use with no history of restrictions;
2. Once cancelled, your Rewardo account cannot be reinstated. Please ensure you back up all relevant account information and data prior to cancellation. Retain transaction receipts, invoices, and other documentation for purchased goods and services. Failure to do so may incur additional account or order inquiry fees, or result in ineligibility for after-sales support.
3. Should your Rewardo account also serve as the linked account for a merchant store on the Rewardo platform, you must first unlink the relevant association;
4. During the account cancellation process, if your account is involved in any disputes—including but not limited to complaints, reports, litigation, arbitration, or investigations by competent state authorities—Rewardo reserves the right to terminate the cancellation without requiring your further consent.
5. Upon cancelling your Rewardo account, you will no longer be able to use this account nor retrieve any content or information associated with it, including but not limited to:
(1) You will be unable to log in to or use this Rewardo account;
( 2) Personal details and historical information associated with this Rewardo account (including but not limited to username, profile picture, purchase history, and followings) will be permanently lost and cannot be retrieved;
(3) All records pertaining to your use of Rewardo services or third-party services accessed via your Rewardo account, authorised login, or account binding will be irretrievable. You shall no longer be able to access or utilise the aforementioned services. Any balances, vouchers, points, qualifications, orders, Super Memberships, other cards/vouchers, or rights pertaining to uncompleted orders that you have acquired or are due to acquire shall be deemed voluntarily relinquished and shall cease to be available for further use. You acknowledge and agree that Rewardo cannot assist in restoring the aforementioned services.
6. Should you confirm the relinquishment of all current or future entitlements within your account and request PT FANLI DIGITAL COMMERCE to enforce its cancellation, all such entitlements shall be deemed voluntarily abandoned and forfeited. Any consequential legal liabilities arising therefrom shall be unrelated to PT FANLI DIGITAL COMMERCE.
7. Cancellation of this Rewardo account does not constitute exemption or mitigation of any account activities or related liabilities incurred prior to account cancellation.